NDIS Providers
AI for NDIS providers. Private. Managed. Production ready.
Your organisation runs on manual processes that AI already handles. Rostering, progress notes, incident reports, NDIS claiming, compliance. Ditto builds the system that automates the work and keeps your team focused on participants.
The work that bogs down every provider
Every NDIS provider with more than a handful of participants deals with the same grind, every single week.
Onboarding delays
Participant onboarding that takes days of manual data entry across multiple systems before a single service can be delivered
Progress notes
Support workers writing progress notes at the end of a long shift from memory, with no consistency in language or NDIS alignment
Rostering gaps
Rostering that lives in spreadsheets, disconnected from participant plans, worker availability, and award rates
Incident reporting
Incident reports written after the fact, with no automated escalation to management or the NDIS Commission
Budget blind spots
Plan budgets tracked in spreadsheets with no real-time visibility of spend against NDIS line items
Manual claiming
NDIS claiming done manually, line by line, with errors only discovered after NDIA rejection
Scattered documents
Service agreements and consent forms stored across email, shared drives, and filing cabinets with no central index
Plan review blindness
No way to see which participants are approaching plan reviews, funding gaps, or undelivered supports
Audit scramble
Compliance evidence scattered across systems, assembled manually every time an audit or review is due
Payroll risk
Weekly pay runs where hours, rates, and super are checked by hand, with Payday Super now requiring super to be paid with every run instead of quarterly
Examples of what we build
Every provider is different. These are the kinds of systems we design, build, and manage for organisations like yours. Your deployment is scoped to your workflows, your platforms, and your approval rules.
Participant Onboarding Automation
- Intake forms captured and validated digitally
- Data pushed to your participant management system automatically
- Service agreements generated from plan data, sent for e-signature
- Onboarding that took days compressed to hours
Progress Note Generation
- Support workers dictate or type brief session summaries
- AI expands into NDIS-aligned progress notes with correct terminology
- Linked to participant goals and plan line items
- Supervisor reviews and approves before filing
Roster & Scheduling Intelligence
- Participant needs matched to worker availability, qualifications, and location
- Award rate and travel time factored into shift allocation
- Gap detection: unfilled shifts surfaced before they become missed services
- Integrates with your existing rostering platform
Incident & Complaint Management
- Structured capture at the point of occurrence
- Automatic severity classification and escalation routing
- NDIS Commission reportable incident identification and deadline tracking
- Full audit trail from report to resolution
Plan Budget Tracking & Alerts
- Real-time spend visibility against NDIS plan line items
- Alerts when categories approach exhaustion or underspend
- Forecast remaining services against plan end date
- Participants and coordinators see the same numbers
NDIS Claiming & Reconciliation
- Service delivery data assembled into NDIS-ready claim lines
- Validation against price guide rates, plan budgets, and service bookings
- Errors and mismatches flagged before submission
- Bulk claiming across participants, staff reviews and approves
Compliance & Audit Readiness
- Evidence mapped to NDIS Practice Standards continuously
- Gap analysis: missing evidence surfaced before audits
- Worker credential tracking: qualifications, NDIS Worker Screening, first aid, Working with Children
- Audit-ready reports generated on demand
Participant Reporting & Reviews
- Automated progress summaries aligned to plan goals
- Plan review preparation packs generated ahead of NDIA review dates
- Outcome measurement tracked against NDIS domains
- Reports shared via participant portal or PDF
Document & Policy Management
- Central searchable index across all participant and organisational documents
- Version control on policies, procedures, and care plans
- Expiry tracking: service agreements, worker credentials, insurance certificates
- Plain English search: "find Sarah's behaviour support plan"
Payroll & Payday Super Automation
- Timesheets and session hours cross-checked against rosters and rates before each run, exceptions flagged
- Super calculated, batched, and validated per pay run from Xero payroll, in line with Payday Super requirements effective 1 July 2026
- Payroll tax and WorkCover declarations reconciled against Xero gross wages, variances surfaced before lodgement
- Every payment approved by your people before it executes
Architecture
Security by design
- Australian data sovereignty (locally hosted infrastructure)
- Pull, process, discard: no participant data persisted
- Private LLM: no prompts logged, no model training
- OAuth 2.0 with scoped tokens: organisation controls access
- MFA, role based access, full audit trail
- Organisation can disconnect with one click at any time
AI does the work. Humans approve the consequences.
Every write action requires explicit staff confirmation before it executes. The interface shows a preview, the staff member says Approve, Edit, or Reject. Nothing goes out the door without a human saying yes.
Full audit trail
Every action logged: who triggered, who approved, when, what changed. Supports NDIS Practice Standards and NDIS Commission requirements.
Progressive trust
Start in draft only mode. Move to approve then send as confidence builds. Full auto for routine items when the organisation is ready.
Role based access
Managers see everything. Coordinators approve. Support workers review and flag. Configurable per organisation.
Getting started
- Start with a free discovery call. We map your workflows and tell you honestly whether AI makes sense right now.
- Phased approach: begin with one service, prove the value, expand when ready.
- Fully managed: we handle infrastructure, updates, and ongoing support so your team can focus on participants.
- No long term commitment. If it is not delivering value, you are free to walk away.
The Ditto Connect platform
Every deployment runs on Ditto Connect, the secure middleware we deploy and manage for you. Each organisation gets an isolated environment with dedicated credentials, configuration, and complete data separation. You never touch infrastructure.
We configure currency, timezone, services enabled, approval modes, and user roles to match your organisation.
Let's scope it for your organisation
Every organisation is different. Book a discovery call and we will walk through your specific workflows.
Book a discovery call