HOW IT WORKS
Five phases from discovery to production
Start with one process. Prove it. Then decide what your agents should take over next.
1
process to start
5
phases
3
governance levels
25
deliverables
Our clients
Trusted by businesses across Australia
THE PROCESS
Five phases, clear deliverables
Every engagement follows the same proven structure.
[ Discover ]
We map the process end to end: the people involved, systems used, decisions made, exceptions handled and repetitive steps that consume time. The output is a practical roadmap identifying where an agent can create real business value.
What you get
- Process mapping across people, systems and decisions
- Identification of repetitive, rule-based steps
- Integration inventory of current tools and data sources
- Priority matrix ranking agent opportunities by impact
- Recommended starting scope with expected outcomes
[ Design ]
We define what the agent will do, what it will know, which systems it connects to, where humans stay involved and how escalation works. Every design decision is documented and reviewed with your team before we build anything.
What you get
- Agent responsibilities and operating boundaries
- Knowledge sources and business rules
- System access and integration design
- Workflow and action definitions
- Approval points and escalation paths
[ Build ]
We configure and develop the agent, workflows, integrations and knowledge sources. Your team sees working capability early, not a slide deck with promises. Each iteration delivers testable functionality against real scenarios.
What you get
- Copilot Studio agent with instructions and knowledge
- Microsoft 365 connections and workflow actions
- System integrations and business logic
- Staff onboarding and documentation
- User acceptance testing with your team
[ Govern ]
We configure permissions, approval controls, access boundaries and testing protocols. Nothing goes live until governance is in place and your team is confident the agent operates within the boundaries you have set.
What you get
- Permission and access control configuration
- Approval workflows for consequential actions
- Agent operating boundaries and escalation rules
- Testing protocols and validation
- Governance documentation
[ Run ]
The agent goes live and transitions into Ditto AgentOps. We monitor performance, maintain integrations, refine instructions and identify the next opportunity. Your agents keep improving as your business evolves.
What you get
- Production deployment into your Microsoft environment
- Ongoing monitoring and issue resolution
- Instruction and knowledge-source refinement
- Performance reporting and usage reviews
- Identification of future agent opportunities
AGENT ARCHITECTURE
Every agent follows a governed flow
From trigger to action, with approval points and audit trails built in.
What our clients say
Real results from real businesses
They worked closely with our team to understand our requirements. Their support was professional, structured, and genuinely collaborative. We walked away with a huge boost in productivity thanks to their streamlined approach.
CFO, SWD Group
Ready to find your first agent?
Book a discovery call. We will map your workflows and identify where an agent could make the biggest difference.