AI AGENTS
Give the repetitive work to an agent.
Every agent is designed around your processes, your systems and your rules. These are examples of what Ditto builds.
Inbox Agent
Your shared inbox should not need someone watching it all day. Requests come in, sit unread, get missed or take too long to route to the right person.
8 capabilities
AGENT EXAMPLES
Agents designed around your business
Each agent handles a specific category of repetitive work. Every one is customised to your processes, systems and rules.
Inbox Agent
Your shared inbox should not need someone watching it all day. Requests come in, sit unread, get missed or take too long to route to the right person.
What this agent can do
- Monitor shared inboxes for incoming requests
- Understand and classify incoming messages
- Identify urgency and priority
- Find relevant information from connected systems
- Prepare draft responses
- Create tasks and route work to the right person
- Escalate exceptions
- Queue consequential responses for approval
Systems it may interact with
Outlook, SharePoint, Teams, CRM, ticketing systems
Where humans stay involved
External replies and sensitive communications are routed for approval before sending. Routine classification and internal routing can happen automatically.
Example interaction
"Show me everything that came into the support inbox this morning that hasn't been actioned yet."
Operations Agent
Work intake, triage and status tracking consume hours of administrative effort every day. Overdue tasks go unnoticed until someone complains.
What this agent can do
- Handle work intake and triage requests
- Create jobs, tasks and work orders
- Monitor status and identify overdue work
- Surface exceptions before they become problems
- Prepare operational summaries
- Coordinate repetitive administrative workflows
- Track SLAs and flag breaches
- Route escalations to the right manager
Systems it may interact with
Microsoft 365, project management tools, CRM, ERP
Where humans stay involved
Managers review operational summaries and approve escalation actions. Routine task creation and status tracking can happen automatically.
Example interaction
"Which jobs are overdue this week and who is responsible for each one?"
Finance Agent
Invoice processing, reconciliation and payment chasing involve repetitive manual steps that consume hours every day. Discrepancies go unnoticed.
What this agent can do
- Process incoming invoices and extract key information
- Compare invoices against purchase orders and business records
- Identify discrepancies and flag exceptions
- Prepare coding and reconciliation
- Chase missing information from suppliers
- Prepare payment or approval workflows
- Surface finance exceptions for review
- Generate aged receivables reminders
Systems it may interact with
Accounting software, ERP, email, document management
Where humans stay involved
Financial approvals, payment authorisations and exception resolution require human sign-off. Data extraction, matching and preparation can happen automatically.
Example interaction
"Which invoices from this week don't match a purchase order?"
Client Onboarding Agent
New client onboarding means collecting information, chasing missing documents, updating systems and coordinating handoffs. Steps get missed.
What this agent can do
- Collect required information and check completeness
- Create internal tasks and assign responsibilities
- Prepare documentation and welcome packs
- Update connected systems with client details
- Coordinate handoffs between teams
- Track missing information and send reminders
- Move onboarding through defined stages
- Report onboarding progress to managers
Systems it may interact with
CRM, document management, email, practice management
Where humans stay involved
Final client communications and system access approvals are routed for review. Information collection, task creation and status tracking can happen automatically.
Example interaction
"Which new clients are missing information and what do we still need from each one?"
Compliance Agent
Tracking documents, monitoring expiry dates and chasing renewals is tedious, high-stakes administrative work. Things expire without anyone noticing until it is too late.
What this agent can do
- Track documents and monitor expiry dates
- Identify missing evidence and compliance gaps
- Request updated information from relevant parties
- Monitor recurring compliance tasks
- Prepare review packs for audits
- Surface exceptions and overdue items
- Log compliance actions for audit trails
- Send renewal reminders to responsible parties
Systems it may interact with
Document management, SharePoint, email, compliance registers
Where humans stay involved
Compliance decisions, regulatory submissions and exception handling require human judgement. Document tracking, reminders and status reporting can happen automatically.
Example interaction
"What compliance documents are expiring in the next 30 days and who needs to provide them?"
Management Agent
Getting a clear picture of what is happening across the business means chasing reports from different people and systems. By the time you have the information, it is already old.
What this agent can do
- Bring operational information together from authorised connected systems
- Answer questions like "What needs my attention today?"
- Surface overdue jobs, unapproved items and pending decisions
- Identify mismatched invoices and financial exceptions
- Prepare weekly operational summaries
- Present information through Copilot in natural language
- Compare performance against KPIs and targets
- Highlight trends and anomalies across departments
Systems it may interact with
Microsoft 365, CRM, project management, accounting, ERP
Where humans stay involved
The management agent surfaces information and prepares summaries. All decisions and actions remain with the manager.
Example interaction
"What happened operationally this week that I should know about?"
REACH
Australian owned and operated
Based in Brisbane, working with businesses across Australia. No offshore teams, no handoffs.
What should your first agent take over?
Tell us about the repetitive work your team handles every day. We will identify where an agent could make the biggest difference.