AGENTOPS
Your agents do not stop changing when they go live.
Business rules change. Staff change. Systems change. Documents change. Ditto AgentOps keeps your agents useful, reliable and aligned with the way your business actually works.
0
Runs today
0
Approvals pending
0
Exceptions
Inbox Agent processed 12 emails, created 3 tasks, drafted 2 responses for review
5
capability areas
20+
managed activities
Weekly
performance reviews
1
team to call
Our clients
Trusted by businesses across Australia
CAPABILITIES
Five pillars of agent operations
Everything your agents need to stay useful, reliable and continuously improving.
Monitor
- Agent performance monitoring
- Usage tracking and reporting
- Issue detection and alerting
- Workflow execution monitoring
Maintain
- Issue resolution and support
- Workflow maintenance
- Connector and integration maintenance
- Knowledge-source updates
Optimise
- Instruction refinement
- Response quality improvement
- Workflow efficiency tuning
- Identification of new agent opportunities
Govern
- Permission reviews
- Governance reviews
- Access control audits
- Operating boundary reviews
Improve
- Change management as processes evolve
- Continuous improvement recommendations
- Performance reporting
- Strategic agent roadmap advice
AgentOps vs project work
AgentOps covers
Ongoing operation, maintenance, optimisation and governance of your existing agents.
Separate project
- Building a new agent
- A substantial new business process
- A major new integration
- Major capability expansion
HOW IT WORKS
The AgentOps lifecycle
A repeatable cycle that keeps your agents performing, maintained and continuously improving.
Onboard
We learn your agents, systems and processes so we can manage them effectively.
Monitor
Ongoing tracking of agent performance, errors and usage patterns.
Detect
Issues and drift are identified before they affect your team.
Resolve
Problems are triaged and fixed, with escalation when needed.
Optimise
Agents are tuned for better accuracy, speed and reliability.
Report
Regular reporting on agent health, activity and improvement opportunities.
QUESTIONS
Common questions
What does AgentOps actually include?
Monitoring, maintenance, optimisation, governance and reporting for your AI agents. Everything they need to stay useful and reliable after go-live.
How quickly are issues resolved?
Most issues are detected and resolved proactively before they affect your team. When something does come up, we triage and fix it as part of the service.
Do we need to be on a specific platform?
No. AgentOps works across different AI platforms and tools. We adapt our approach to whatever your agents are built on.
What happens if an agent breaks?
We detect the issue, diagnose the root cause and fix it. If it needs your input, we escalate with a clear summary so you can make a quick decision.
Can we add new agents later?
Yes. As you deploy new agents, they can be added to your AgentOps plan. Building the new agent is a separate project - managing it is AgentOps.
How is AgentOps different from building agents?
Building an agent is a project with a start and end. AgentOps is the ongoing service that keeps your agents performing, maintained and governed after that project is done.
What our clients say
Real results from real businesses
They worked closely with our team to understand our requirements. Their support was professional, structured, and genuinely collaborative. We walked away with a huge boost in productivity thanks to their streamlined approach.
CFO, SWD Group
Keep your agents working as hard as your team.
Talk to us about how Ditto AgentOps can keep your AI agents maintained, governed and continuously improving.