Commerce-centric technology Services that connects, automates and empowers your business.
We help you build a connected, reliable and efficient digital ecosystem across your commerce, CRM, finance, operations and fulfilment platforms. No noise, no clutter - just practical, ongoing support that keeps everything running smoothly.
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We help you build a connected, reliable and efficient digital ecosystem across your commerce, CRM, finance, operations and fulfilment platforms. No noise, no clutter - just practical, ongoing support that keeps everything running smoothly. 〰️
Integration Reliability
Keep every part of your digital ecosystem connected and stable.
We monitor, maintain and optimise your integrations across commerce, CRM, finance and operational platforms — fixing issues before they impact your customers or revenue.
Modern commerce relies on dozens of systems working seamlessly together. CRM, finance, inventory, fulfilment, POS, marketplaces and apps all need to exchange data reliably - and the moment something breaks, revenue, reporting and customer experience suffer.
Our Integration Reliability Subscription ensures your entire digital ecosystem stays connected and functioning as it should. We monitor, maintain and optimise the integrations that power your operations, proactively resolving issues before they impact your business. From API updates and schema changes to failed syncs and data quality fixes, we handle the complexity so you can stay focused on growth.
What’s included
• Continuous monitoring of critical integrations
• Proactive resolution of sync failures or API errors
• Maintenance of mappings, rules and automation logic
• Upkeep of API changes, version updates and platform shifts
• Monthly performance reporting
• Recommendations for optimisation and scalability
Why it matters
• Prevents costly downtime
• Ensures clean, accurate, reliable data
• Removes the risk of “hidden failures” affecting customers
• Reduces manual intervention and support tickets
•Supports a scalable, future-ready commerce ecosystem
Commerce Care Plans
Performance, stability and optimisation for your commerce experience.
We provide ongoing maintenance, testing, feed management and performance tuning for multi-channel commerce environments.
Running an ecommerce operation is complex. Stores slow down, apps conflict, feeds break, marketplaces misalign and updates introduce unexpected issues. Ditto’s eCommerce Care Plans provide continuous support and optimisation of your online store and broader multi-channel commerce environments.
We monitor store health, manage updates, fix breaking changes, ensure marketplace feeds stay healthy, test checkout flows, optimise speed, and handle the small technical tasks that keep your storefront running smoothly. It’s proactive performance management - not reactive firefighting.
What’s included
• Store uptime and performance monitoring
• Weekly checkout and cart testing
• App, plugin and API maintenance
• Product feed and marketplace sync management
• Speed and performance optimisation
• Conversion and UX recommendations
• Monthly store health report
Why it matters
• Protects revenue by preventing store issues
• Ensures a reliable, fast and consistent shopping experience
• Reduces risk of failed checkouts or broken processes
• Improves conversion and customer satisfaction
• Keeps your commerce stack clean and future-proof
Insights & Reporting
Make better decisions with clear, meaningful insights.
We build and maintain dashboards, reporting suites and monthly analysis that give your team visibility over sales, retention, performance and opportunities.
Every modern organisation is collecting data - but few are turning it into real insight. Our Commerce Insights & Reporting-as-a-Service makes your data practical, usable and decision-ready.
We design dashboards, build KPIs that matter, track performance trends and deliver tailored monthly insights in plain, commercial English. Whether you’re measuring revenue, cohorts, retention, product performance or conversion, we help you understand what’s working and what to prioritise next.
What’s included
• Custom dashboards across sales, retention, revenue and product performance
• Automated data feeds and validation
• Monthly analysis and insights summary
• Trend identification and opportunity spotting
• Attribution reporting (what’s driving growth)
• Optional forecasting and scenario modelling
Why it matters
• Gives leaders real visibility - not guesswork
• Enables confident decision-making
• Identifies conversion, product and customer opportunities
• Helps eliminate blind spots around revenue and performance
• Supports continuous optimisation
Process Automation
Scale your operations without increasing your workload.
We design and maintain intelligent workflows and automations that streamline how your business runs across sales, finance, operations and fulfilment.
Manual processes slow businesses down. They introduce errors, create bottlenecks and drain your team’s capacity. Our Process Automation-as-a-Service helps you design and maintain intelligent workflows across sales, finance, operations, service and fulfilment.
From approvals and onboarding to data routing, notifications, task creation and cross-system processes, we streamline how your business runs. As your operations evolve, we refine and extend your automations to keep everything efficient and aligned.
What’s included
• Workflow design and build across key processes
• Integration maintenance of CRM, finance, inventory and commerce systems
• Automation of tasks, approvals, assignments and escalations
• Data transformation, routing and enrichment
• Regular optimisation as your business changes
• Monthly hours allocated for enhancements
Why it matters
• Removes repetitive manual work
• Reduces errors and operational delays
• Scales your operations without additional headcount
• Creates consistency across teams
• Frees your staff to focus on customers and growth